Refund policy

Returns & Refunds

Every SOUQ piece is hand-embellished and one of a kind. We want you to love it, so we accept returns within 7 days of delivery.

Eligibility: Items must be unworn, unwashed and in their original condition with all tags attached. Items that show signs of wear, odors, makeup or damage cannot be accepted.

How to start a return: Message us on WhatsApp at +1 (979) 351-9228 or on Instagram @souq_clothes with your order number. We will send you the return address and instructions. Items sent back without first contacting us will not be accepted.

Return shipping: The customer is responsible for return shipping costs. We recommend a trackable shipping service. Original shipping charges are non-refundable.

Local returns: If you picked up your order, you may return it in person at Collective Boutiques, Booth A1, 6729 S Fry Rd, Katy, TX 77494.

Refunds: Once we receive and inspect your item, we will notify you and issue a refund to your original payment method within 5 business days. Your bank may take additional time to process it.

Damaged or wrong items: If your piece arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos and we will make it right at no cost to you.

Exchanges: Because each piece is unique, we cannot exchange for the same item in a different size. Please return the item and place a new order.